FAQs 2018-05-25T18:05:53+00:00

FAQ’s

Do I need to be able to swim? 2018-05-16T16:24:11+00:00

Yes

Are there restrictions? 2018-05-16T16:22:53+00:00

Participants must be able to swim and be fit at the time of the activity. We strongly recommend people with heart, back and neck complaints and pregnant women do not take part in the activities.  We are operating within a fluid, changing environment so we will ask each individual to sign our medical disclaimer on board.

What is the minimum age for adventures? 2018-05-16T16:25:30+00:00

Minimum age is 5. For the Adrenaline Adventure, we recommend the minimum age of 8 years old.

Do you accept card payments? 2018-05-16T17:34:05+00:00

Yes, we accept visa debit or credit cards

Can I pay by bank transfer? 2018-05-16T17:35:40+00:00

Yes. If you could transfer the funds to the following account details and use your surname as the reference:

Lifeboat Experiences Ltd

Account: 45198128

Sort Code: 52-41-31

Can we pay cash on the day? 2018-05-16T17:17:51+00:00

We don’t accept cash payments. We only accept payments in advance of your booking via visa debit or credit card or bank transfer.

Do I have to pay a deposit? 2018-05-16T17:10:50+00:00

To secure your booking the full amount due will be requested at the time of booking. Within the full amount of your booking is a 50% non refundable deposit. The full payment of the booking will secure the date and time and activity for the number of participants that you require.

How many people are included in a group booking? 2018-05-21T13:08:24+00:00
  • Lifeboat Experiences – maximum of 9 people
  • Lifeboat Patrols – maximum 9 people
  • Odyssey Adrenaline – maximum 9 people
  • Odyssey Wildlife Adventures – maximum 12 people
  • Private/Commercial Charter – maximum 12 people
What happens if we need to cancel? 2018-05-16T17:09:01+00:00

All cancellations must be advised in writing (email acceptable) by the person who originally made the booking. Cancellations are accepted as from the date we receive the written confirmation of cancellation. 

Cancellations incur the following charges: – 

1. Date of booking to 14 working days prior to the trip taking place – client will lose their non-refundable deposit. 

2. Within 14 working days of the date of the trip – client will be charged the full amount of the trip.

Can I buy gift vouchers? 2018-05-16T16:49:28+00:00

Yes. You can purchase gift vouchers via our website which can be redeemed upon booking. Gifts vouchers are valid for 18 months from date of purchase.

Will I be able to access the boat if I have mobility issues? 2018-05-16T17:20:48+00:00

We can assist passengers on and off and there are hand rails but due to the nature of the rib and the jockey seats on board it is quite an active environment.

What happens if the weather is bad? 2018-05-16T16:54:22+00:00

If an adventure is cancelled due to inclement weather and can’t be rebooked during your stay, you can choose to use the ticket within 18 months or receive a full refund. If you are local, we will rearrange a convenient day as soon as possible.

What happens if the boat is launched from Mylor Harbour instead of Newquay? 2018-05-16T17:57:03+00:00

We can transport you to Mylor Harbour or you can make your own way down and enjoy the rest of the day exploring the historic town of Falmouth. The decision to launch from Mylor Harbour is made in the event weather conditions are unacceptable at Newquay.

Will we get wet? 2018-05-21T13:12:27+00:00

Our adventures are at the mercy of the great British weather and the active environment of the sea. On adrenaline adventures…most likely! We advise to bring a lightweight rain jacket and sensible footwear.

Regarding electronics such as mobile phones, we unfortunately cannot cover for any possible damage caused and you bring them on board at your own risk. However all our trips thus far have brought phones to take photos and all were ok.

Do you offer discounts for groups? 2018-05-21T13:15:07+00:00

Yes, book a group of 9 and only pay for 8! This includes the Lifeboat Experience, Lifeboat Patrol and Odyssey Adrenaline.

For the Odyssey Wildlife Adventures and Private Charters, book for 12 people and only pay for 11!

Can you book the boat privately? 2018-05-16T16:26:44+00:00

Hire the whole boat for half or full days for up to 12 people with an experienced skipper to take you wherever you want to go, we can even bring the boat to you if you need something special even on a different part of our UK coastline.

Can I bring my dog? 2018-05-16T16:29:50+00:00

Unfortunately dogs are not permitted on board the boat

What equipment is provided? 2018-05-21T13:25:15+00:00
  • Personal Flotation Devices
  • Helmets (if applicable dependent on the experience booked)
What shall I bring? 2018-05-21T13:22:13+00:00

Bring your own wetsuit or hire one for our friends at Newquay Watersports Centre for £5.  If you book an activity with them too wetsuit hire is free.

For the Odyssey Wildlife Adventures, you can wear your own clothing however we recommend that you wear sensible, non slip shoes and a lightweight waterproof jacket. If you wish to wear a hat while we are out at sea in the sunshine, please be aware to hold onto it or to take it off during the faster parts of the experience to prevent it blowing away.

Try and bring as few belongs and valuables as possible to the adventures as they may get wet on the boat and there is limited availability to store belongs on the harbour.

Bring a waterproof camera too if you can, you won’t want to miss this…

Where do we meet? 2018-05-21T13:17:05+00:00

Meet at Newquay Harbour. Go to the steps at the end of South quay past the harbour Masters office and meet by the ODYSSEY Marine Adventures sign.

If the weather is deemed too dangerous, we will rearrange your booking to an appropriate time or depart from Mylor Harbour on the South Coast of Cornwall.

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